Security Guard

Security Guard – Restaurant / Hospitality Security

Site Context

You are responsible for maintaining safety and order in a busy restaurant environment operating within a major shopping centre. The venue serves high volumes of guests throughout the day, with peak pressure during evenings, weekends, and event days.

The environment includes

Indoor dining areas and bar space

Entrance queueing zones inside the mall walkway

Kitchen-adjacent staff areas

Shared mall security boundaries and CCTV coverage

Core Responsibilities

Front of House Security and Access Control

Monitor and manage entry during peak periods

Support host staff with queue control and seating flow

Prevent overcrowding at entrances and waiting areas

Ensure only paying or authorised guests access dining areas

Customer Safety and Behaviour Management

De-escalate conflict between guests calmly and professionally

Identify and manage intoxicated or disruptive individuals

Support staff in maintaining a safe dining environment

Enforce venue rules without disrupting guest experience

Asset and Venue Protection

Monitor for theft, suspicious behaviour, or dishonest activity

Protect staff areas and ensure guests do not access restricted zones

Safeguard cash handling points and high-risk areas near the bar

Maintain awareness of bags, unattended items, and unusual behaviour

Crowd and Queue Management

Control waiting queues during peak dining hours

Prevent congestion in narrow entry points and mall walkways

Support smooth guest flow during reservation surges

Coordinate with front-of-house staff during busy service periods

Emergency Response

Respond to medical incidents (fainting, slips, panic attacks)

Support evacuation procedures in coordination with mall security

Assist with fire alarm protocols and crowd movement

Report incidents clearly and accurately to management or emergency services

Surveillance and Monitoring

Conduct active monitoring of CCTV feeds where applicable

Maintain situational awareness across dining and entrance areas

Report suspicious activity or safety risks immediately

Support loss prevention procedures

Hospitality Support Role

Provide clear directions and assistance to guests when needed

Maintain a calm, professional, and approachable presence

Support a premium dining atmosphere while enforcing rules

Key Risks in This Environment

High guest turnover leading to congestion at peak times

Alcohol consumption increasing likelihood of disputes or disorder

Mixed environment (families, tourists, late-night diners)

Busy mall location creating external foot traffic pressure

Fast-paced service environment requiring constant awareness