Cancer Support Worker - Lymphoma | The Royal Marsden NHS Foundation Trust

We have an exciting opportunity for a cancer support worker position working with the Clinical Nurse Specialist team for Haemato-Oncology/ Lymphoma adult patients. The post holder will be patient-facing to ensure that treatment pathways for adult Haemato-Oncology/lymphoma patients undergoing treatment for malignancy are effectively managed. The roles and responsibilities of the post are designed to support the CNS team in providing keyworker care for adult haematology-Oncology/lymphoma patients.

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· To act as the first point of contact for patients, carers, GPs, and colleagues in other hospitals contacting the CNS team in a professional manner, and to proactively deal with telephone enquiries where appropriate.

· To regularly review the CNS NHS email accounts and support in responses to requests for patient-related enquiries

· To alert the appropriate members of the CNS team to patient enquires or problems, escalating immediately if patients are unwell

The Cancer support worker (CSW) role within Haemato-oncology and lymphoma aims to support people to navigate the complex health and social care system during and following completion of cancer treatment. The post holder will coordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs; and coordinate care, education and support for people with non-complex care needs. Education and training will be provided for post holders.

The post holder will exhibit high levels of organisational and administrative skills, be able to navigate the breast treatment and follow up pathways and have or be able to develop effective and empathetic communication skills. Communication with patients and their families, by phone or face to face, is the mainstay of the role.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification

Under the guidance and supervision of a registered practitioner

1. Coordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.

To provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life. A key aspect of the role involves daily and direct (e.g. face to face and telephone) communication with patients, relatives, carers, and other health and social care professionals. The information and nature of the communication required is sensitive due to the nature of cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity.

• Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.
• Provide basic telephone advice and refer on or sign-post to other sources of support.
• Coordinate the necessary assessments, appointments or investigations to fast track people back into the system if required.
• Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate

This advert closes on Friday 1 May 2026

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