Business Support Officer

Early applications are encouraged as we may close the advert ahead of the stated closing date.

Joining our Practice Excellence team as a Business Support Officer in this varied and rewarding role, you’ll help deliver a comprehensive, efficient administrative support service that underpins high quality social work practice and continuous improvement.

You’ll play a key role in supporting teams to work effectively, coordinating activity, improving processes and ensuring that accurate information is available to support decision-making.

What you’ll do

Provide essential business and coordination support to ensure the smooth and effective delivery of service activities including:

• Coordinating and maintaining processes, ensuring actions, actions, risks and mitigations are tracked and completed.
• Managing a shared inbox, responding to routine enquiries, coordinating requests for support and escalating more complex matters where appropriate.
• Supporting meetings and events, arranging schedules, preparing materials, attending meetings where needed, and tracking follow-up actions.
• Maintaining and improving digital systems, records, and documentation to ensure information is accurate and accessible.
• Contributing to service improvement work by coordinating activity, facilitating discussions and helping to ensure consistent ways of working.
• Working with internal teams and external partners to support clear communication and collaboration.
• Supporting the coordination of work across the team, including allocating tasks to colleagues where required.

What we’re looking for

Organised, adaptable and confident working in a fast-paced environment, you’ll have

• GCSEs (or equivalent) in English and Maths as a minimum.
• Previous administrative or business support experience, ideally within a service delivery environment, and the ability to work with sensitive information in a professional and discreet manner.
• Strong organisational skills, with the ability to manage multiple priorities and deadlines effectively.
• Good communication skills, both written and verbal, with the ability to respond to a range of enquiries. Confidence building relationships with colleagues, teams and stakeholders.
• Experience using a variety of IT systems and software for data handling, reporting and communication.
• Attention to detail and the ability to produce accurate information and reports.

Why join us

• Be part of a supportive team that is focused on improving practice and outcomes across Adults’ Health and Care.
• Play a meaningful role in shaping service delivery and supporting continuous improvement.
• Develop your skills in coordination, systems, and service improvement.
• Work in a varied and rewarding role where no two days are the same.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note

We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: Senior Administrator, Senior Administrative Officer, Office Administrator, System Support Assistant, System Support Officer, Business Support Assistant, Business Development, Analyst, Business Analyst, Account Support, Account Manager.

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Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.