NHS Jobs • London SW7 5RB
About this role
Job Overview The Medical Receptionistis the first point of contact for our Practice. Your goal is to provide a professional, welcoming environment for patients while ensuring the efficient coordination of healthcare services. You will facilitate clear communication between patients, the clinical team, and external healthcare agencies. Key Responsibilities1.
Patient Services & Reception Front-of-House
Greet patients and visitors warmly, directing them to the appropriate clinician or service.
Appointment Management
Maintain the practice scheduling system, processing requests for appointments, home visits, and telephone consultations.
Communication
Manage incoming and outgoing mail, take accurate messages, and handle telephone inquiries efficiently.
Prescription Support
Process repeat prescription requests according to practice guidelines, coordinating with the Patient Liaison Officer. 2.
Administration & Data Management Records
Maintain accurate filing systems (digital and physical) and ensure timely data entry into patient records.
Clerical Support
Provide general assistance to clinical and management staff, including word processing, scanning, and photocopying.
Supply Management
Monitor and reorder stationery and medical supplies to ensure the practice remains fully stocked. 3.
Practice Operations & Maintenance Security
Manage the opening and locking of premises and adhere strictly to security protocols.
Environment
Keep reception, waiting areas, and notice boards tidy. Ensure consulting rooms are cleared and restocked daily.
Facilities
Assist with staff refreshments and maintain cleanliness in the kitchen area. Professional StandardsConfidentiality & Trust You will have access to sensitive patient data and business information.
You must
Maintain absolute confidentiality regarding patient and staff records. Only share information with authorized individuals in line with Practice policies and data protection legislation. Health, Safety, &
Quality Risk Management
Identify and report potential workplace hazards and adhere to infection control procedures.
Quality Control
Take accountability for your work, suggest improvements for team performance, and participate in clinical audits when required.
Inclusivity
Respect the privacy, dignity, and diverse needs of all patients and colleagues, providing non-judgmental support to everyone.
Development & Communication Growth
Participate in annual performance reviews and take ownership of your professional development and training.
Collaboration
Communicate clearly and effectively with team members and adapt your communication style to meet the specific needs of patients (e.g., those with hearing or language barriers).