Patient Co-Ordinator

Job Title

Patient Coordinator

Location

Wandsworth

Contract Type

Full Time

Hours

37.5 hours a week (7.30am to 5.30pm, 4 days per week)

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.

If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.

About the Role

An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients.

The focus of the role is working on our reception, being the first point of contact for our patients. You will be responsible for meeting patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.

We are looking for someone who can.

Meet & greet patients

Support patients and be first point of contact

To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed

To provide advice to patients about the services we provide which are available to them.

To use communication skills including empathy, tact and reassurance in handling all call

To maintain a robust approach to data quality and patient confidentiality

What you’ll bring to the role

Natural ability to empathise with patients and demonstrate a genuine care

Good communication and strong interpersonal skills

Excellent telephone manner

Excellent organisational skills and attention to detail

Highly proficient in Microsoft Office and other systems

The ability to learn and adapt to new internal systems

Self-motivated and self-starter with the ability to prioritise and schedule work independently

Approachable and friendly manner to welcome our patients into our hospitals and clinics

Why work for us?

23 days holidays plus bank holidays

Buy and sell annual leave scheme

Refer a friend scheme

Company pension

Company sick pay scheme

Life assurance scheme

Bluelight Card- 100’s of discount and cashback options

Performance review with a training and development plan

Employee discounts portal

Gym membership discounts

Cycle to work scheme

Tech scheme

MediCash - Health cash plan

About CHEC

Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care – free at the point of care.

CHEC has a nationwide portfolio of community hospitals and clinics – operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services.

CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (