Productivity Business Partner

Productivity Business Partner

Contract

Banking

Location

London, E14 9SH

Hours of work

40

Contract Type

Fixed Term Contract - 12 months

We are seeking a Productivity Business Partner to drive operational improvements, initially focused on cleaning productivity, with scope to expand across wider Soft FM service lines such as security.

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The role will work closely with multiple banking accounts, combining strong stakeholder engagement with hands-on delivery to embed sustainable productivity improvements.

Job Description

We are looking for someone who can confidently manage projects end to end, translate data into action, and support on-site teams to deliver measurable outcomes.

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This role blends analytical capability with practical site-based auditing, coaching and programme delivery, ensuring agreed actions are implemented and performance expectations are met.

Key Responsibilities

Engage with stakeholders across multiple banking accounts to drive and embed productivity improvements

Manage productivity initiatives end to end, from defining scope through to delivering action plans and outcomes

Conduct site reviews and audits to assess productivity, equipment usage and operational ways of working

Identify performance gaps, develop corrective action plans and oversee delivery through site teams

Analyse performance and productivity data to measure effectiveness and ensure programme sustainability

Hold teams accountable for performance, ensuring agreed actions are delivered and standards are met

Support, coach and train on-site teams in targeted productivity programmes and frontline activities

Track and report progress, providing regular updates to programme leads, the Tiger Team and senior leadership, including milestones, risks and challenges

Professional and Personal Competencies/Qualifications

Strong interpersonal and influencing skills with a collaborative mindset

Highly proficient spoken and written English

Understanding of project management or coordination

Experience in facilities management, either outsourced or insourced

Tenacity and determination, balanced with common sense and pragmatism

Flexibility and mobility, with the ability to travel countywide as required

Customer service experience and a strong service mindset

Service line experience in cleaning, catering, security, workplace or engineering is desirable

Ability to manage own workload and prioritise effectively to meet expectation

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.