Business Administration Apprentice (Apprenticeship)

About the Role

This apprenticeship offers hands-on experience across several areas of the business. You will regularly interact with customers and colleagues, developing key workplace skills in customer service, administration, logistics, and business operations.

You’ll learn how a successful business operates while building confidence and professional skills in a supportive environment.

Key Responsibilities

Answer inbound company calls and direct them to the appropriate departments

Handle customer queries regarding product availability, pricing, deliveries, and orders via phone and email

Support order processing, including orders, refunds, and exchanges

Book shipments to ensure customer orders are delivered on time

Assist with stock level reporting, including stock checks, ordering, and reconciliation

Maintain and update CRM systems, ensuring all customer information is accurate and up to date

Help prepare equipment for events and company activities

Support the team with social media posting and marketing activities

Apprenticeship Training

You will complete a Level 3 Business Administrator Apprenticeship, gaining structured training alongside valuable on-the-job experience.

Entry Requirements

GCSE English – Grade 4 / C or above (or equivalent)

GCSE Maths – Grade 4 / C or above (or equivalent)

Skills & Qualities

We are looking for someone who is enthusiastic, organised, and keen to learn.

Strong communication skills

Good IT skills

High level of attention to detail

Ability to work well in a team environment

Positive attitude with the ability to show initiative

Training

Qualifications required

Skills required

Prospects

Qualification / Standard : ST0070 Business administrator

Duration