Head of Sales & Experience

Job Advert

LEAD CUSTOMER GROWTH AT CIRCADIAN TRUST

Take full ownership of the customer journey at the Active Lifestyle Centres in South Gloucestershire. Drive commercial growth

while making a genuine difference to our communities health and wellbeing.

ABOUT CIRCADIAN TRUST

Circadian Trust operates Active Lifestyle Centres in South Gloucestershire; large leisure facilities attracting over 2.5 million

visitors a year. Renowned as a people focused trust, Active Lifestyle Centres have a mission of "Making a positive difference to

our communities by inspiring active lifestyles for all."

WHAT YOU'LL BE DOING

You will own the end-to-end customer journey, maximising growth through both sales, experience and retention initiatives.

* Develop sales and customer experience processes

* Look for innovative solutions, embracing new technology

* Seek and drive new business opportunities

* Act as a coach and mentor to the operational teams, inspecting standards and inspiring change

* A member of the senior management team with full accountability and autonomy for a central area of the business

WHAT WE'RE LOOKING FOR

You'll have a proven track record in a fast paced leisure, hospitality or related sector. Your commercial acumen and ideas will

help drive our continued growth whilst recognising our over-arching goal of getting more people active.

* Exceptional interpersonal skills

* Commercially astute, but service-driven

* Innovative, passionate, and wanting to make a difference

* The ability to understand the motivation of staff and customers and develop sales and experience processes that grow our

customer base and keep customers for longer

* A NVQ Level 4 / bachelor’s degree in a related discipline, or equivalent relevant professional qualification.

* As least 5 years’ experience in a similar role within the leisure industry or related leisure, hospitality or cultural setting.

WHAT'S ON OFFER

* Competitive salary

* A great work life balance

* Access to world-class facilities in a non-intimidating setting

* A highly autonomous role within an award winning company

* Free access to our facilities

* Discounted family memberships

Ready to shape the future of community leisure while driving real commercial impact? Apply now to join our team.