Security Shift Manager

Job Role : Security Shift Manager

Location : The Oracle Shopping Centre

Job Role Description

· Managing with CRSM the timekeeping and attendance of the Control Room and Security team members

· Working with the wider security management team to ensure the health, safety & welfare all onsite

· Manage yours and the Security team workloads and tasks effectively, able to prioritise works, scheduled and

reactive in-line with operational needs

· Manage effectively, incidents that affect Hammerson, Mitie, Occupiers and the general public

· Business Continuity, continued operation of the Security team and shopping centre following agreed SOPs and

disaster recovery protocols

· Maintain through control room operations the Hammerson site and building security, and safety at all times

· Providing a professional and high standard of response to all telephone and email enquiries

· Leadership of the Mitie Security team on duty ensuring all issues are dealt with correctly

· Identify training and development needs of members of the Security team and work with the wider security

management team to coordinate training implementation

· As part of the wider security management team provide supervision & support for all Mitie on site personnel

· Provide timely and effective communication to all within the business including as relevant, the centre manager,

duty manager, wider management team and

Mitie senior management on

• Incidents that occur on or affect the Centre

-Update and collate incident information, Daily Reports and other analytic reporting systems that are in use

• Serious incident tracking, reporting and management
• Absence & lateness reporting
• Ensure all incidents are logged and managed effectively through to completion
• Ensure logging of incidents and crimes with TVP when required
• Effectively communicate business issues to the relevant centre departments

· Maintain the standards of the Security for access / egress for staff, contractors and visitors using systems, SOP

and other agreed processes available

· Carry out/ensure effective and efficient patrols are untaken to aid with Compliance, crime prevent and safety of

all staff, contractors and visitors across the entire site

· To be fully conversant with the methods of the working of all security related systems and to ensure that it is of a

standard and quality commensurate with the requirements of the property and operation

· Ensure that all Security staff receive the required level of supervision

· Ensure that all Security staff have read, understood and signed all relevant SOP and Risk Assessments

· Ensure that complete and updated SOP and RA are being followed. Where site or procedure instructions are not

being followed, ensure that corrective actions are raised.

· Handle all day-to-day enquiries which arise from whatever source in respect of the daily operation of the security

of the centre.

· To develop and maintain good working relations with applicable local agencies and services, police etc.

· Undertake and action, to the required standard any reasonable request from management or client.

· Completion and checking of all accident and Health and Safety reports, and uploading to reporting systems

· Ensure the issue of keys is in line with procedure and fully auditable

· Undertake performance reviews and performance appraisals of those within the Security team to aid with

individual staff development, career progression and service delivery