Hartford Care • Kent TN2 4QS
About this role
Salary
£70k plus bonus subject to T&Cs
We are seeking a dynamic, experienced, and compassionate General Manager to lead and manage the day-to-day operations of a 78-bed residential home Cornford House in Royal Tunbridge Wells (TN2 4QS). You will take full accountability for clinical and non-clinical operations, ensuring exceptional care standards and regulatory compliance while promoting a warm, person-centred environment for residents and staff.
Key Responsibilities
Lead and manage all operational, financial, and care-related functions of the home
Ensure full compliance with CQC Fundamental Standards, company policies, and other regulatory requirements
Deliver high-quality, person-centred care that supports residents’ physical, emotional, and spiritual well-being
Oversee recruitment, training, supervision, and performance management of the staff team
Ensure accurate care planning, medication administration, and safeguarding practices
Manage occupancy levels, liaise with external stakeholders, and promote strong community links
Maintain rigorous quality assurance systems through regular audits, meetings, and reporting
Be a visible, positive role model, upholding the values and brand standards of the organisation
What We’re Looking For
Level 5 Diploma in Leadership for Health and Social Care (or equivalent)
Proven leadership experience in a residential care setting
Strong understanding of CQC requirements and person-centred care principles
Excellent communication, organisational, and time management skills
Demonstrated ability to lead and develop a team
Solid IT skills and confidence managing budgets and resources
Experience supporting residents living with dementia
A flexible, hands-on approach to care home management
An active NMC Pin is desirable
Why work for us?
Occupational sick pay
Free meals on shift in care homes
Annual pay reviews
Life Insurance
Enhanced maternity and paternity pay
Recruitment referral fee
Blue Light discounts
Free DBS Check
Salary sacrifice schemes
Access to Wagestream – access to earned wages before payday and schemes to help you save.
This position is subject to an Enhanced Disclosure and Barring Service (DBS) check.