Performance Data Manager

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment

About The Role

Role overview

Reporting to the Account Manager and working as a core member of the account senior leadership team, this role is responsible for driving operational performance, data integrity, compliance, and customer engagement across the account. The post holder will provide oversight of service delivery performance, ensure governance and business continuity arrangements are robust, and lead the effective management of account data, reporting, and administrative functions.

Key Responsibilities

• Take ownership, manage and maintain the account data platform One Data World (ODW) to ensure accurate, real-time information is available to the appropriate customers to maintain transparency, addressing any inaccuracies in a timely fashion.
• Evaluate and collate data for monthly, quarterly, annual reporting and business updates to the customer; attend customer forums and support the Account Manager to present data, ensuring documented action plans are implemented for any out of line situations; conduct adhoc reporting as requested.
• Conduct data analysis to establish trends, provide insights and inform decision making.
• Ensure delivery of an effective, efficient helpdesk service for the account, logging all reactive requests and scheduling planned and unplanned activities in accordance with the appropriate priorities, skills set and geographical location, tracking each task through successful completion, including all required remedial work and associated documentation.
• Oversee the account administration and support function, ensuring purchase orders are raised accurately and in a timely fashion for issue to Supply Chain Partners.
• Compliance and Business Continuity Planning
• Lead and oversee the account compliance; ensure EMCOR UK deliver services which are compliant to the needs of the customer, contract scope and meet regulatory standards (FDA/MHRA/HSE).
• Work in collaboration with the account team to ensure efficient and effective management systems of control are in place and maintained across the account.
• Ensure adherence to all governing legislation and accreditation (eg.9001, 14001 and 18001).
• Manage auditing and monitoring regimes associated with EMCOR UK and customer SSoW, SOPs, EOPs and other management systems.

Essential Hiring Criteria

• Knowledge and experience of facilities management in practice and in complex environments.
• Extensive experience in a functional leadership position delivering services in an FM capacity.
• Experienced in managing, handling and analysing data.
• Competent in the use of IT applications i.e. Word, Excel and Power Point.
• Strong, natural leadership with the ability to inspire and bring out the best in others.
• Clear and confident communicator, able to engage diverse audiences using various formats.
• Customer-focused, with a strong ability to understand client needs and mobilise resources effectively.
• Energetic and enthusiastic, with a proactive approach to getting things done.
• Able to perform under pressure and meet tight deadlines.
• To be self-motivated and to be able to motivate others, to be reliable and to be able to act with responsibility.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.