About this role

About the role

Permanent

From £65,000 - £75,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Field Based role (Requirement to be nationally mobile)

Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Retail Network Support & Operational Change Manager, and you’ll be a big part of this.

Key responsibilities

Role Purpose

Taking a leadership role in the Retail Logistics Team, you will support the development and efficiency of the Logistics network across tactical and strategic horizons, moving between short and medium focus on a regular basis (juggling operational priorities with a view up to 3 years out). To focus on the infrastructure requirements, evolving technology solutions, and business needs to support changes in demand and trading proposition (e.g. space requirements for seasonal ranges or solutions for new store formats, Store service improvements). To represent Logistics in cross functional projects and oversee related IT testing and change for the function to ensure focus on our customer needs and service continuity/improvement.

Key Accountabilities / Responsibilities

Supporting the Head of Retail Logistics in the leadership of the team and in the structure of the team output
Act as a sounding board for the planning team and role model how the other areas of the team should collaborate and behave - be the objective ‘honest broker’ if needed
Responsible for the delivery of short-term strategy and infrastructure, capacity and proposition change management, aligning to the B&Q plan to maximise capacity and support changes in demand / proposition
Drive continuous improvement in systems. Be part of the planning, business case preparation and implementation of improvements to systems. Oversee completion of logistics related IT testing & change
Work collaboratively on opportunities & challenges and provide business updates on network performance, risks, & challenges to stakeholders such as 3PLs, Supply Chain, Commercial and B&Q Board
Work collaboratively with the PMO Teams in Logistics, Transformation and Group Supply Chain & Logistics to ensure projects are aligned and provide the subject matter expertise for the function
Strive for improvements to service delivery and new ways of working to deliver changes to service proposition, making the most of new technologies along the way. Consider ‘outside the box’ solutions to typical network challenges (e.g. using different retailers to create efficiencies
Contribute to a high-performance culture that provides high potential talent for our future roles across the Logistics function and enables sustainable knowledge transfer.
Work with the 3PL teams to drive CI / cost saving opportunities and respond to operational issues or actions highlighted through audit
Work closely with the H&S teams to ensure BCP plans are relevant and annual tests carried out

Required skills & experience

Self starting and self motivated, able to influence stakeholders across B&Q, KITS, Kingfisher and 3PL with clarity of requirements and outcome
Comprehensive experience in a complex logistics environment – able to create a team approach amongst 3rd party and internal stakeholders
Comfortable with creating challenge and managing conflict
Understand how to use key data (e.g. KPIs) to inform decision making.
Demonstrable agile thinker and problem solver, capable of looking at situations through a different lens and proposing non-traditional solutions.
Understand requirements and solutions; be able to articulate to a range of stakeholders being comfortable in the detail or elevating to summarise

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.

We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.

Training & development

Learn & Develop at B&Q

When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, LEO, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together.

Flexible learning with LEO

LEO is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With LEO, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 500 different learning activities - like short videos, articles, workshops and webinars - think of LEO as your 24/7 training pal, designed to help you make the most of your B&Q career journey.

Developing in role

Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our

First Line Manager programme

a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.

Building expertise and know-how

We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into.

Accelerated Development Talent Programmes

Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.

Induction

At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.

Take a tour around our office

Our Store Support Office sits within B&Q House and supports our colleagues and stores right across the UK and Ireland. In our bespoke, modern and eco-friendly building just north of Southampton, you’ll find a friendly team of talented people in a huge range of roles.

Explore our store support office

Facilities

In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.

Sustainability

B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.

Ready to apply?

Step 1

Apply via bandqcareers.com

Step 2

We'll contact you for a phone interview

Step 3

We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).

Step 4

We’ll contact you with feedback, and maybe even a job offer.

Check out our FAQs for more information about interviewing at B&Q.

Retail Network Support & Operational Change Manager

Eastleigh, Hampshire

Open to Job Share, Full Time or Part Time - Permanent

£65,000.00 to £75,000.00 per year