About this role

Job Title

Helpdesk Operator

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Where

Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY

Shift Pattern

Monday-Friday, 9am-5pm

Pay Rate

£13.45 p/h

What is in it for you?

-A competitive salary

-A friendly and supportive team

-Training, career development & progression

-Overtime opportunities

-A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.

-Free on-site parking

Job Description

Communicating with Fire and Security Engineers / Regional service Managers

Emails & Call handling

Over seeing & Scheduling Engineer workload up to 30 days in advance via Cash and IFS

Meeting Service Levels (SLAs)

Following management instructions

Communicating with Multiple Helpdesks to ensure we are delivery customer service & to resolve any customer queries

Data Inputting

Working as part of a large team

Processing and maintaining customer records

Ensuring all call outs logged have correct information within C4W - ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required

Essential

Applicants must have a 5-year checkable history.

You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Please note

We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.