Assistant Shop Manager - Manchester Road

Our Manchester Road shop is at the heart of the community and represents Forget Me Not Children’s Hospice on the high street. As assistant manager, you’ll support the shop manager in effectively managing and motivating a team of volunteers to achieve sales targets, maintain excellent shop standards and deliver great customer ​

Main Duties and Key Responsibilities

Working with the shop manager, you will

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Help achieve and improve shop and online sales.

Keep pricing, gift aid and online listings accurate and up to standard.

Use sales reports to understand performance and spot opportunities.

Deliver great customer service and ensure volunteers do the same.

Represent the charity positively in the local community.

Maintain strong merchandising and window displays.

Keep the shop clean, safe and well‑presented.

Open and close the shop as a keyholder and ensure safety requirements are met.

Help secure good‑quality donated stock through local relationships.

Sort, rotate, price and display donations safely and efficiently.

Promote furniture collections and house clearances.

Work with the shop manager to motivate, support and guide the team.

Help with volunteer recruitment, training and day‑to‑day support.

Complete admin and financial tasks accurately, including banking and record‑keeping.

Keep records secure and confidential.

Help maintain strong cash handling and security awareness.

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