Embassy Liaison Manager | University College London Hospitals NHS Foundation Trust

Be at the forefront of delivering a truly world-class international patient experience within a leading NHS Trust. In this pivotal role, you will shape and lead UCLH Private Healthcare’s international office service that connect patients, embassies, and healthcare teams, ensuring care is seamless, responsive, and of the highest standard.

This is an opportunity for a confident and culturally aware leader who thrives on building strong external relationships while driving operational excellence internally. The post holder will be the first point of contact with Gulf Health Offices in London, working to increase referrals and maintain strong relationships.

You will manage our team of Arabic Advocates who support patients and their families with translation services and cultural support as they navigate the UK health system and being in a foreign country.

Lead and develop a high-performing service that supports international patients and builds trusted relationships with global partners. You will oversee day-to-day operations, ensuring seamless coordination between clinical teams, administrative functions, and external stakeholders, while maintaining a strong focus on quality, responsiveness, and patient experience.

Working at pace, you will use your leadership, communication, and problem-solving skills to manage complex situations, drive service improvements, and support business growth. You will champion culturally sensitive care, guide teams to deliver exceptional standards, and use insight and data to enhance performance. This role suits a proactive, organised individual who can influence, collaborate, and deliver results in a dynamic and evolving environment.

Using your Arabic language skills you will help bridge the cultural and language barrier between patients and their families, clinical and administrative teams, and embassy referrers.

Lead and develop a high-performing service that supports international patients and builds trusted relationships with global partners. You will oversee day-to-day operations, ensuring seamless coordination between clinical teams, administrative functions, and external stakeholders, while maintaining a strong focus on quality, responsiveness, and patient experience.

Working at pace, you will use your leadership, communication, and problem-solving skills to manage complex situations, drive service improvements, and support business growth. You will champion culturally sensitive care, guide teams to deliver exceptional standards, and use insight and data to enhance performance. This role suits a proactive, organised individual who can influence, collaborate, and deliver results in a dynamic and evolving environment.

Using your Arabic language skills you will help bridge the cultural and language barrier between patients and their families, clinical and administrative teams, and embassy referrers.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working.

To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH?

This advert closes on Sunday 2 Aug 2026