Hotel Receptionist (Full Time)

*Ensuring all guests are welcomed upon arrival, taking charge of check-in and check-out procedures and creating a welcoming, relaxing first and lasting impression.

*Dealing with any guest queries or complaints during their stay, seeking advice or assistance from the Duty Manager where required.

*Responding to reservation queries smoothly and efficiently, building a rapport with guests from the first point of contact.

*Building a strong rapport with guests quickly and using sales skills to push revenue.

*Responsibility for the Front Office float and recording all necessary transactions, meeting compliance and legal expectations.

*Preparing all bills and accounts for departing guests and continuing to maintain an excellent customer service experience for each guest.