Regional Customer Relations Manager

We’re seeking an exceptional Regional Customer Relations Manager to elevate

Customer Service performance across the East Region. As Everyone Active continues to grow, we’re investing in dedicated leadership to match our ambition.

This is a high-impact, specialist role focused on driving transformation across Customer Service and Operations. You’ll shape standards, influence regional strategy and build a service culture fit for the future, raising performance, accelerating growth and ensuring exceptional customer experience sits at the heart of everything we do.

The Opportunity

You’ll provide strategic and operational leadership to the Customer Service function

across multiple sites, ensuring consistent delivery of high standards, improved enquiry management, and measurable performance against regional KPIs.

This is a hands-on role for someone who thrives on accountability, continuous

improvement and creating a customer-first culture.

You’ll need strong Microsoft Office skills, a good understanding of social media

platforms, a flexible approach, and the ability to travel extensively across the region

(including overnight stays).

What you’ll get

• Competitive salary
• Clear development and progression opportunities
• A vibrant, supportive and energetic working environment
• Free membership for you and your family across 200+ centres