About this role

Job title

Rehabilitation Case Coordinator

Location

Croydon (Hybrid working available)

Salary

£25,000-£28,000

Status

Full-time, permanent

Working Hours

Monday to Friday, 9:00am to 17:30pm

Closing date is 21st August.

HCML is the UK’s leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services. We’re proud to be recognised as a 2025 UK’s Best Workplace for Wellbeing, reflecting our commitment to supporting the growth, development, and wellbeing of our people.

Purpose of Role

We are hiring proactive and diligent administrators to assist with the delivery of non-clinical services to agreed standards for our customers and clients. The role will support Case Managers in the Personal Injury department by providing administrative support for rehabilitation services. Responsible for customer satisfaction and meeting quality and utilisation standards in line with contractual customer agreements and personal Key Performance Indicators (KPI).

Key Responsibilities

· Build meaningful and professional relationships with clients, families, customers, and stakeholders to facilitate timely and effective rehabilitation goals.

· Provide administrative support to Case Managers, including travel arrangements, diary management, and booking of services

· Maintain high standards of written and verbal communication, including managing challenging situations and keeping accurate case management notes.

· Support the production and distribution of professional reports, referral letters, and general correspondence for effective client rehabilitation management

· Deliver chargeable work to meet personal and team utilization targets, ensuring files are charged and invoiced appropriately.

· Work in line with agreed service standards, KPIs, and timescales, handling administrative tasks such as calls, printing, scanning, data input, and document editing.

· Locate and evaluate service or treatment providers, monitor their appropriateness, and escalate matters as needed to maintain high standards of service provision

· Adhere to company policies and procedures regarding Health & Safety, Equal Opportunity & Diversity, and other relevant corporate responsibilities.

Company Benefits

Medicash Health Cash Plan

Which includes ability to claim back dental, optical, and chiropody costs. Plus, add your dependent children for free! + 24/7

Digital Health

Round-the-clock access to a virtual GP helpline and an Employee Assistance Programme (EAP) +

Mental Health Support

Up to 8 fully funded face-to-face counselling or CBT sessions

Pension Scheme & Pension Salary Sacrifice

Peace of Mind

Rest easy knowing your loved ones are protected with a Death in Service benefit equal to 4x your base salary

Payroll Giving

Support the causes you love directly from your gross pay

Annual Leave

25 days + BH, plus Birthday Leave to celebrate your special day

Flexibility

Option to buy or sell up to 3 days of holiday each year

Giving Back

Up to 2 fully paid Volunteering/Community days per year

Family First

Enhanced, generous Maternity and Paternity policies, alongside comprehensive Company Sick Pay

Professional Development

We fund professional subscriptions and registrations post-probation, alongside internal promotion and secondment opportunities

Rewarding Excellence

Annual pay reviews, discretionary bonus schemes, and regular staff awards to celebrate your hard work plus a regular events and activities throughout the year

Equal Opportunities Statement

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.