Medical Support Secretary | Greater Manchester Mental Health NHS Foundation Trust

To provide a high quality secretarial and administrative service to the Psychiatry Team in Community Services, Bolton. The Medical Support Secretary will undertake general office duties including the typing of medical and other correspondence, actioning any requirements identified within the typing. They will answer and manage calls from patients and their carers / relatives and other health and social care professionals.

· Undertake audio/copy typing/administrative duties, including minute taking as required, clinical letters, reports, discharge correspondence and data inputting.

· Liaise with outside agencies, including Social Services, Coroner’s Office, other hospitals, other GMMH services, medical services, GP services, clients and their relatives using knowledge and judgement of any given situation.

· Liaise with multi-disciplinary team members as required.

· Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.

· Communicate appropriately with patients / relatives / carers in potentially distressing situations.

· Ensure demographic details are correct and amend where necessary.

· Ensure any actions from correspondence / dictation is carried out appropriately.

· Receive and distribute mail on a daily basis as required, using judgement and experience to ensure test results and key information is brought to the attention of the appropriate medical staff.

· Plan and organise appointments in both the clinical diary systems and outlook diary systems and arrange travel / accommodation when required.

· Ability to prioritise workload according to the agreed pattern of working.

· To facilitate and manage, including minuting and dissemination of minutes, for any meetings requested relevant to your role or during time of cover for colleagues absence.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Maintain appropriate office standards and quality of work.

Please see attached job description and person specification

Staff benefits

• Pay Enhancements
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)

This advert closes on Friday 31 Jul 2026