Service Coordinator

Are you an experienced coordinator who can manage competing priorities, meet deadlines, and maintain a positive, professional approach within a supportive team?

We are looking for a skilled Service Coordinator to join our busy Service Delivery Team in Chipping Sodbury, supporting the delivery of essential in-house gas services to our customers.

This is a part-time, office-based role working 24.5 hours per week.

The working pattern is

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Monday

8:30am – 6:00pm

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Thursday

9:00am – 6:00pm

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Friday

9:00am – 6:00pm

You will work closely with customers, engineers, and other stakeholders to ensure services are delivered efficiently, safely, and in full compliance with relevant legislation and regulations.

Join Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England. As the UK’s largest provider of new affordable homes, delivering over 3,000 each year, we play a vital role in tackling the growing demand for safe, affordable housing and building a better future for our communities.

💰 What You'll Get

• £30,572.91 per year (pro rata), with annual review
• £500 per year towards private medical, dental, gym membership, or insurance
• 27 days annual leave plus bank holidays (pro rata), with the option to buy and sell leave
• Pension with employer contributions of up to 10%
• Life assurance and wellbeing support for you and your family
• Retail discounts
• Flexible working options where appropriate

🔧 What You'll Be Doing

• Planning daily schedules for heating engineers and coordinating the end-to-end delivery of services and repairs
• Allocating emergency, urgent, and routine work to engineers effectively
• Monitoring service requests, job progress, and productivity using digital scheduling platforms
• Liaising with customers, suppliers, and internal teams regarding service issues
• Ensuring all operational processes meet quality, safety, and compliance standards
• Assisting with the compilation of performance reports, including KPIs and customer satisfaction data

👍 Why Join Us

• Hands-on work with real impact in local communities
• Supportive, professional, and safety-focused team
• Opportunities for career development and further training
• Collaborative and values-driven working environment

🧩 What We're Looking For

• Experience in service coordination, planning, compliance, or a similar fast-paced environment
• Strong IT skills with a flexible and adaptable approach to work
• Excellent communication and interpersonal skills, with a friendly and professional attitude
• Strong organisational skills and attention to detail

Other Requirements

• A Basic DBS check is required (arranged by BFL)

Apply today or get in touch for a quick, informal chat—we're happy to talk through the role before you apply: recruitment@bromford.co.uk

Please apply early, as we may close the vacancy if we receive a high volume of applications.

Closing date

7th August 2026.