Office Care Coordinator - Southampton

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Enquiries & Support

Serving as the first point of contact for clients, families, and professionals via phone and email.

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Records Management

Updating and maintaining accurate service user files and care plans on the company's management software.

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Compliance Checks

Monitoring visit logs, tracking care reviews, and alerting management to missed or late visits.

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Onboarding

Assisting with the recruitment and onboarding of new care workers, including DBS check tracking and reference collection.

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Training & Appraisals

Tracking staff training modules, monitoring expiring certifications, and informing coordinators of upcoming performance appraisals.

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Roster Support

Processing weekly timesheets, auditing mileage logs, and organizing staff communication (e.g., messaging apps).

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Compliance & Auditing

Ensuring the office maintains strict data protection standards (GDPR compliance) and works in accordance with the Care Quality Commission (CQC) key lines of enquiry.

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General Office Duties

Ordering office supplies, maintaining equipment, and preparing routine reports.