Administrator / Receptionist

As an Administrator/Receptionist for the Physiotherapy department, you will: Provide a first class and effective service to patients, visitors, consultants, team colleagues and all internaldepartments. Provide professional administration cover to enable the smooth running of the department or clinic. Deal with inbound telephone and email enquiries and process as necessary, ensuring messages are passed correctly and confidentially. Ensure that any voicemail messages are dealt with, and calls returned on the same working day. Deal with referrals from external and internal referrers, both hard and soft copy, and via referrers portals. Process referrals to other areas of the hospital where required. Work confidently with the Hospitals Patient Information System. Always maintain confidentiality of patient information and adhere strictly to all information governancerequirements. Participate in training activities as required. Maintain the highest level of professionalism and courtesy patients and visitors and always meet and greet everyone with a positive and professional attitude. Demonstrate the highest level of customer service, ensuring an excellent patient experience and resolving any issues swiftly, suitably and knowledgably. Have a proactive and forward-thinking approach to your role. Be flexible with your availability, helping to ensure that suitable cover is provided to various departments.