Office Care Coordinator - Portsmouth

•

Enquiries & Support

Serving as the first point of contact for clients, families, and professionals via phone and email.

•

Records Management

Updating and maintaining accurate service user files and care plans on the company's management software.

•

Compliance Checks

Monitoring visit logs, tracking care reviews, and alerting management to missed or late visits.

•

Onboarding

Assisting with the recruitment and onboarding of new care workers, including DBS check tracking and reference collection.

•

Training & Appraisals

Tracking staff training modules, monitoring expiring certifications, and informing coordinators of upcoming performance appraisals.

•

Roster Support

Processing weekly timesheets, auditing mileage logs, and organizing staff communication (e.g., messaging apps).

•

Compliance & Auditing

Ensuring the office maintains strict data protection standards (GDPR compliance) and works in accordance with the Care Quality Commission (CQC) key lines of enquiry.

•

General Office Duties

Ordering office supplies, maintaining equipment, and preparing routine reports.