Senior Health Care Assistant | East London NHS Foundation Trust

The Home Treatment Service offers clinical in-reach care to service users staying in the crisis beds at Ibis House. This program provides intensive support as an alternative to inpatient mental health care.

The Healthcare Assistant (HCA) will be primarily based at Ibis House but will also travel to community sites such as the Acute Day Hospital and Newham University Hospital using the Home Treatment Team (HTT) pool car.

The HCA will deliver support, care, and treatment to service users under the guidance of Home Treatment Team clinicians and in collaboration with LookAhead staff.

It is essential for the HCA to communicate effectively with all relevant personnel, both within and outside the Trust.

Additionally, the HCA should focus on continuous personal development by participating in regular supervision, annual appraisals, and training when appropriate.

· Undertake observations to the agreed level in accordance with the SUs care plan

· Ensure awareness about patient’s history, background, risk factors and specific needs.

· Ensure orientation to the working environment, Ibis House for emergency procedures and potential risk in the environment.

· Ensure that periods of support/observation are viewed as opportunities for therapeutic engagement and relationship building

· Be familiar with the care plan, current risks and individual needs of SU.

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· Be aware of how to get support should it be needed and have regular breaks without leaving the patient unattended

Take an active role in engaging positively with the SUt, be approachable, listen to the patient and know when self –disclosure and the therapeutic use of silence are appropriate.

• Exercise professional responsibility for adhering to Trust Policies and Procedures.
• Contribute to policy, practice changes and service improvements arising from audits, complaints and serious untoward incidents.
• Contribute to the development of a culture that actively promotes the involvement of service users and carers.
• Participate in projects within the service and the Trust as negotiated with your service.
• Active participant in developing and implementing Quality Improvement initiatives within your area of work.

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve.

Our values are

We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

· Undertake observations to the agreed level in accordance with the SUs care plan

· Ensure awareness about patient’s history, background, risk factors and specific needs.

· Ensure orientation to the working environment, Ibis House for emergency procedures and potential risk in the environment.

· Ensure that periods of support/observation are viewed as opportunities for therapeutic engagement and relationship building

· Be familiar with the care plan, current risks and individual needs of SU.

· Be aware of how to get support should it be needed and have regular breaks without leaving the patient unattended.

· Take an active role in engaging positively with the SUt, be approachable, listen to the patient and know when self –disclosure and the therapeutic use of silence are appropriate.

• Applied understanding of the needs of clients and a breadth of knowledge about complex presentations.
• Monitor and escalate concerns around overall standards of care and practice on the ward.
• Knowledge and application of the standards of professional behaviour.
• Provide evidence based care that is regularly reviewed.
• Support collection and utilisation of data that evaluates the effectiveness of the service and experience.
• Understanding of clinical audit.
• Awareness of Quality Improvement methodology and application in clinical practice.
• Completion of all statutory and mandatory training.
• Willingness to undertake specialist training in accordance to specialist area of work.

This advert closes on Friday 31 Jul 2026