Receptionist / Administrative Clerk | Norfolk and Norwich University Hospitals NHS Foundation Trust

The Arthur South Day Procedure Unit provides a multi-disciplinary approach to support patients coming in for their surgery and Pre-Op Assessment appointments.

The admin team is comprised of Receptionists and admission Clerks who work closely together and support the clinical team in the delivery of high quality, patient-focused healthcare for the patients of the Norfolk and Norwich University Hospital.

All staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Dedication, Integrity and Excellence.

The post holder will be required to provide an effective reception service within Arthur South Day Procedure Unit and Ambulatory Care Unit at the Norfolk and Norwich University Hospital. Working closely with colleagues the post-holder’s responsibilities will be to greet patients and check them in for clinic appointments and surgery, input outcome and discharges via forms and hospital notes using PAS, create and collate medical records preparation and deal with complex patient queries involving the multi-disciplinary team.

The post holder will need to be patient-focused and a strong team player and able to multitask.

To support the delivery of a high quality, safe and compassionate healthcare service.

To be adaptable to a fast-paced working environment.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of

NHS benefits/discounts and in addition

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
• Have a working knowledge of the patient administration systems and a willingness to learn all relevant NHS computer systems.
• Verify and record all patients’ details (including waiting list entries) on the patient administration systems.
• Maintain all patient details up to date on the patient management systems in order that information is available for theatre lists, audit purposes and any other data that may be required.
• Carry out all necessary procedures at the time of a patient’s assessment/admission to ensure that documentation is completed in a timely manner, prior to patient’s admission.
• Handle queries, visitors and telephone enquiries in a helpful, courteous and efficient manner.
• Prepare theatre information sheets for admissions, checking for any admin anomalies and preparing patient identification wrist bands
• Make outpatient, clinical and assessment appointments as necessary. Enter details of patients on operating lists and update waiting list entries.
• Ensure all documentation is filed correctly in Episodic Folders in accordance with health record guidelines and returned to Health Records Library (HRL) for scanning at the soonest opportunity.
• Locate and retrieve patient notes, paperwork and x-rays from around the hospital site in preparation for anaesthetic assessment, day case and inpatient surgery,
• Liaise with other departments in the hospital to ensure all documentation is correct for patient admission.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible

This advert closes on Friday 24 Jul 2026