Bank Band 5 Care Coordinator | West London NHS Trust

We are excited to offer a bank position in care coordination service (CCS) as a Health and social care coordinator. The successful candidate will therefore naturally be expected to work in a highly multi-agency context to ensure vulnerable patients are able to navigate smoothly a complex health and social care system. While full details on the requirements of the role can be found in the job description and person specifications, experience in a health or social care setting, excellent organizational, interpersonal and communication skills are essential requirements for this role. A flexible approach to work in an ever changing health and social care system coupled with an interest in the needs of the most vulnerable people of our society is a highly desirable attribute.

The successful candidate will benefit from appropriate corporate and local induction, training, regular supervision and management support. The primary base of work for this role is currently in Featherstone Road Health Centre, Southall.

The new Model of care aims to ensure that Ealing Integrated health and Social Care system keeps patients well at home, and when patients do become unwell, provides cost-effective, evidence based and timely care in the right place appropriate to their needs. It aims to create a seamless flow of patients through pathways, supporting smooth discharge processes from hospital to home as well as single health and social care assessments.

This role includes;

· Working within a network of GP Practices to provide a central co-ordination role for patient identified throughout the health and social system and referred into the service

• Responsible for a caseload of around 40/45 named patients with the aim of;
• Provide a single-point of access for service users and colleagues from the health and social care landscape involved in the care of the patient
• Support the co-ordination of appropriate care packages for patients’ identified needs ensuring to appropriately link services
• Provide advocacy for service users where required making use of appropriate levels and channels of escalation
• Facilitate smooth and planned discharge and handover between care settings across the health and social care system, including GP Practices, secondary care and community settings
• Delivering health and well-being training to health care professionals

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

This advert closes on Friday 24 Jul 2026