Clerical Officer

To provide administrative and clerical support to the community clinics and associated health professionals; To provide a customer focused service to the users of the clinics; To provide relief cover at other locations as requested.

Duties and Responsibilities

To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal services and partner agencies when necessary as directed. To carry out general reception duties where required maintaining a neat and tidy reception environment; The maintenance of the patient booking system in the reception function to include the preparation and arrangement of appointments including inputting of referrals ensuring all clerical work resulting is dealt with in a timely manner; To display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys; To deal with all internal/external mail and redistribution to relevant department; To sell items as required. (i.e. dressings, theraband, vitamins, prescriptions, etc) To accept deliveries and ensure these are dealt with promptly; To ensure vaccine deliveries are stored in accordance with the Immunisation policy where appropriate; To maintain an effective photocopying, filing and archiving system including records management in line with Trust policy; To provide relief cover at other locations as required by Management to include the assistance with the School Health Immunisation Programme; To copy type/audio type medical reports and general correspondence as required; To report any faults, defects or building defects to the CAFM Helpdesk; To maintain appropriate levels of stationery stock; to place requisitions onto the Purchase Ordering system; To book clinic and meeting rooms within the premises and keep room availability updated as appropriate; To update and maintain clinical diaries as requested; To undertake delegated duties commensurate with the banding; Where required with the Service to assist in the collation of records packs as directed; To attend local service meetings as and when directed by Line Manager; Please see attached Full Job Description and Person Specification.