Guest Relations & Scheduling administrator | The Royal Marsden NHS Foundation Trust

Private care Medical day Unit /Private Outpatients/ Inpatients we are seeking an enthusiastic Scheduling officer / Administrator to help maintain the efficient scheduling of treatments in their Medical day Unit & Outpatient Department at our Sutton, Chelsea and Cavendish site. This post is vital to the smooth running of the Private Care Unit. You will work in a busy environment, providing a supportive role to the clinical teams. The role also includes some movement around different parts of the hospital as well as admin based roles. As a member of a multi-disciplinary team, you should possess excellent interpersonal, verbal communication and organisational skills. Keyboard/IT skills are essential and hospital experience is desirable. The post is for 37.5 Hours a week Monday and Friday ; with varied shifts between 8.00am – 8.00pm, working at Sutton/ Chelsea / Cavendish site on a rota basis. for further information please contact Emma Mckenna on ext 4002

To provide a high-quality, patient-focused service across Private Care Outpatients, Private Medical Day Unit (PPMDU) & Robert Tiffany Reception Desk, combining guest relations, administrative and scheduling responsibilities.

The post holder will ensure a seamless patient pathway by coordinating appointments, supporting clinic and day unit activity, and delivering an excellent front-of-house/Guest Relations experience for patients and relatives.

This role is integral to maintaining flow, capacity, and patient experience across the Sutton Private Care Service.

The post holder will prioritise either front of house or scheduling responsibilities depending on daily service demand via team rota.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information please refer to the job description and personal specification

Deliver a professional, welcoming, and patient-centred reception service

Meet and greet all patients and visitors, ensuring a high standard of customer care

Support vulnerable or distressed patients in a calm and empathetic manner

Manage a high volume of queries (face-to-face, telephone, and email)

Support patient wayfinding and overall experience within the department

This advert closes on Friday 31 Jul 2026