Online Sales Manager

Join our Retail team as our Online Sales Manager. You’ll be leading and growing The Myton Hospices’ online retail sales and maximising income from donated goods through digital marketplaces. You will be responsible for developing our online sales operation to deliver sustainable income growth, outstanding customer service and an excellent supporter experience.

At The Myton Hospices, we provide specialist care and support for people with life-limiting illnesses, and their loved ones, from the point of diagnosis to end of life. We are a much-loved and well supported charity, at the heart of our community. We have three hospices, a range of community services, and 26 charity shops in Coventry and Warwickshire.

This fixed term role will be for 12 months and based on site in our shops in Rugby, with regular travel required to other sites across Coventry and Warwickshire.

As our Online Sales Manager, you’ll be

• Developing and implementing an ambitious online sales plan that increases income year on year;
• Maximising the value of donated goods through effective online merchandising and commercial decision making;
• Expanding Myton’s presence across appropriate online marketplaces, including eBay, and identifying opportunities for future growth;
• Targeting and maximising income from vintage, luxury fashion, collectables, and specialist marketplaces;
• Delivering an outstanding customer experience across all online sales channels;
• Working collaboratively with Retail Managers and shop teams to maximise the supply of suitable stock;
• Recruiting, training and supporting staff and volunteers involved in online sales;
• Promoting innovation, continuous improvement and best practice across the online retail operation.

This role is vital to our work, because you’ll be bringing essential income that helps to fund care and support for people with life-limiting illnesses and their families.

We are committed to building an inclusive workplace and encourage everyone to bring their true selves to work. However you identify, and whatever background you bring with you, we welcome you to apply. If there are any adjustments that would help improve your experience with Myton, we encourage you to share this with us.

We particularly welcome applications from people with disabilities and from ethnic minorities, who are currently under-represented in our hospices. We also believe our interview process should be inclusive and transparent. If there is anything missing, or a way we can improve, please do let us know.

Myton is an amazing place to work, where the role every person plays has a positive impact for our patients, living with terminal illnesses, and their families. In recognition of this, we offer a wide range of employee benefits including:

• Increased employer pension contribution;
• 28 days annual leave + bank holidays, increasing with long service;
• Winter savings scheme;
• Discount schemes including Blue Light Card;
• Death in service benefit;
• Employee wellbeing programme;

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Colleague Support Service

confidential financial, legal & mental health support;

• Cycle to work scheme;
• Free feminine hygiene products;
• 24/7 GP appointments.

How to apply

Please apply on The Myton Hospices website. Our application form is quick to complete - simply fill in your contact details and upload your CV.

If you would prefer a paper application form, or if you have any questions about the application process, support, or adjustments, please contact HR on 01926 838 849, recruitment@mytonhospice.org, or by post: HR, The Myton Hospices, Myton Lane, Warwick, CV34 6PX.

We will share interview questions in advance, to help reduce nerves and enable you to truly show your best abilities. You are also welcome to bring notes with you to an interview, if you would find this helpful.