Applicant & Enquiry Adviser

Based at our Headington Campus and reporting to the Senior Applicant Engagement Officer, the Applicant & Enquiry Adviser plays a vital role in delivering a high-quality experience for prospective students and applicants. As part of the Marketing and Communications Directorate, you will act as a named contact, providing personalised advice and support, responding to enquiries across channels including The Student Room, Unibuddy, phone, and CRM systems, and contributing to student recruitment objectives.

Working within the Applicant Engagement team, you will help ensure all applicants receive timely, accurate, and professional responses, support campaigns and events, and contribute to targeted conversion activity across key UK and international markets, ensuring every interaction with Oxford Brookes is positive and engaging.

What will I be doing?

• Responding efficiently and accurately to prospective student and applicant queries, ensuring a high-quality customer experience.
• Writing high-quality responses and overseeing those provided by enquiry assistants.
• Acting as a named contact for undergraduate and postgraduate applicants, delivering proactive advice and support on the progress of their applications.
• Liaising with academic and professional services colleagues to provide comprehensive responses to enquiries.
• Using the CRM system to record student details, manage enquiries, and produce regular reports on response times.
• Supporting and planning telephone campaigns, social media campaigns, and webinars, ensuring their successful delivery.
• Occasionally supervising Student Ambassadors supporting enquiry-handling work.
• Assisting with Open and Applicant Days, and other recruitment events, to provide advice and guidance on the admissions process.