Regional Control Room Manager

DEUTSCHE BANK - CORPORATE SECURITY

Job Description

Job Title

Regional Operations Centre Manager

Responsible to

Security Operations Manager

Scope

UK&I and MEA - all activities within this JD apply to the UK&I and MEA.

Role Overview

To maintain the security and life safety of the clients, staff, property, information, operation and reputation.

Pay

£21.74 per hour

Shift pattern

4 days on, 4 days off, 4 nights on, 4 days off

Security System Responsibilities

-Oversee proactive management/ monitoring of all security systems, including CCTV, access control and panic alarms, in UK&I and MEA region.

-Carry out immediate triage and investigation into alarms arising from all security systems to reduce potential impact to bank operations.

-Work with bank's corporate security systems team and vendors, to triage nuisance alarms and security system downtime.

-Furnish the bank's corporate security systems team and vendors with timely data arising from system alarms.

-Comply with Data Protection requirements in matters relating to investigations, databases, CCTV and access records.

-Report immediately any/ all equipment faults to the relevant vendor, providing correct details.

-Effective and timely reporting/ escalation of information or activities which can be regarded as potential threats to Deutsche Bank from internal and external sources.

-Complete baseline CCTV patrols of all local and regional assets.

Events & Executive Protection Responsibilities

-Manage and oversee all emergency response activities for executive residences in conjunction with external monitoring companies and escalate back into the bank and EEP management team.

-Maintain EEP records and affect changes to these upon instruction from EEP management.

Training and HR and Responsibilities

-Must have demonstrable experience in people management.

-Experience carrying out investigations and disciplinaries.

-Confidently apply HR for policies when dealing with investigations and disciplinaries.

-Carry out and record welfare check calls with one-man sites.

-Complete & maintain all Mitie and CBRE contract and compliance documentation for all ROC/ SCR personnel under your responsibility.

-Train and uplift ROCOs where they can fully and confidently undertake ROCM duties.

-Report to Mitie site management any instances of insubordination, undesired conduct or behaviour or negligence.

-Carry out performance reviews for ROCOs under your responsibility.

-Carry out and record welfare meetings for all ROC/ SCR personnel under your responsibility.

-Report safety hazards, injuries and 1st aid incidents within 12hrs.

-Carry out scenario exercises to test KOD knowledge and conduct training to close knowledge gaps.

-Maintain working knowledge of current Mitie HR policies.

Travel and Traveller Security Responsibilities

-Monitor, remain alert to, communicate and escalate local and regional security events which might impact business travellers and/ or operations.

-Contact travellers to establish safety and or monitor and support with travel disruptions.

-Carry out call tree tests to establish staff safety in conflict regions.

-Good understanding of travel risk management.

Crisis and Emergency Response and Management Responsibilities

-Effectively support/ enact Deutsche Bank Crisis Management procedures and processes.

-Respond to and manage emergencies and escalate/ communicate incidents in accordance with Corporate Security and Non-Financial Risk Management (NFRM) Key Operating Documents (KODs).

-Maintain a good working knowledge of the Incident Management processes.

-Respond to emergency situations and assist with emergency building evacuations when necessary.

-Manage, coordinate and escalate emergency calls and incidents relating to security and life safety events.

-Provide first aid if required when responding to an emergency medical situation.

Compliance, Communication and Administrative Responsibilities

-Attend the weekly Sister Bank call and produce comprehensive report detailing content to the Client and Senior Management.

-Manage, review and implement agreed ROC/ SCR KOD's.

-Ensure ROC/ SCR communication is delivered to a professional standard and undertake remedial action where it falls below expected standards.

-Maintain clear, concise radio and telephone communication to colleagues and Mitie management at all times.

-Deal with the client and Deutsche Back staff in a professional, effective and courteous manner.

-Record and escalate any/ all security breaches.

-Attend weekly Ops meetings and brief ROC teams on threat intel, ops changes and events.

-Ensure adequate and effective staffing levels are maintained across the ROC/ SCR.

Legal and Legislative Responsibilities.

-Possess strong understanding of data privacy and GDPR and how/ where/ when to apply this.

-Maintain records of data release forms for audit.

Skills and Competencies

-Strong command of the English language.

-Ability to communicate (spoken and written) clearly and concisely.

-Portray a calm and comforting demeanour while dealing with emergencies and incidents.

-Well-developed interpersonal skills and networking ability.

-Strong motivation and understanding of management techniques.

-Possess a proactive, logical and inquisitory approach to security duties to be able to deliver under pressure.

Authority

-Recommend changes to existing KODs in order to maintain the security and safety of the Clients property, information and/ or staff.

-Suggest changes to equipment based on an end user perspective to maintain effective operation of the ROC function.

Nil Authority

-To permanently alter any section of the assignment instructions without the consent of Mitie management and or the Client.

-To alter or attempt to alter any records, reports or databases maintained by the installed equipment.

-To obtain goods or services amounting to capital expenditure without the consent of Mitie management and or the Client.