Business Support Manager | Kent Community Health NHS Foundation Trust

Please note

at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts, the Kent and Medway Integrated Care Board (ICB) and Medway Community Healthcare. Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.

We have an exciting opportunity for a Business Support Manager to join the leadership team within our Long Term and Specialist Services portfolio. This diverse portfolio includes services across West Kent.

This is a busy, varied role working closely with multiple managers and teams, requiring excellent organisational skills and the ability to manage competing priorities. Project experience and familiarity with QSIR tools would be an advantage. You will manage your own workload, support the AD/HOS with scheduling, coordinate meetings and events, and ensure key reporting deadlines are met. A significant part of the role involves extracting, analysing and interpreting data, so advanced IT skills and working knowledge of systems such as Datix, Rio and HealthRoster are essential.

You will play a key role in supporting the Business Unit, monitoring performance data, and contributing to contract and KPI delivery. Strong communication skills and confidence liaising with internal and external stakeholders are vital. We will provide the training and support you need to thrive in a role where no two days are the same.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

In this role, you will act as the first point of contact for all complex service enquiries, assessing, resolving or escalating concerns as appropriate. You will build strong working relationships across the organisation and wider system, ensuring issues are managed effectively and resources are used appropriately. A key part of the role is ensuring the smooth operation of the service through comprehensive administrative and coordination duties. This includes organising meetings and events, preparing agendas, taking confidential formal minutes, recording clear actions and supporting their implementation.

You will manage a wide range of tasks such as supporting senior managers, coordinating workloads, completing audits and surveys, and analysing business performance information to inform improvements. The post is based at Heathside or Sevenoaks and requires travel to other sites, including supporting the Neighbourhood Health Programme, working with Primary Care in West Kent and Ashford, and collaborating with East Kent Long Term Services.

You will need advanced IT skills, particularly in Excel. Creative thinking is essential, as you will produce, interpret and present data for reports and projects across multiple services and partner organisations. Strong communication skills and the ability to work efficiently, independently and collaboratively are vital to success in this varied and impactful role.

Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences

We ask for information about your protected characteristics on our application forms. This isn’t visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won’t involve sacrificing time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both

See where you can go with KCHFT career pathways

As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net, quoting the vacancy reference number, so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community differencehere.

Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

This advert closes on Sunday 3 May 2026