PTS Lead Dispatcher | South Central Ambulance Service NHS Foundation Trust

About the Role

As a Contact Centre Team Leader, you will provide day‑to‑day leadership within our busy Contact Centre. You will manage the delivery of our service against agreed KPIs, ensure excellent patient experience, and support your team to perform at their best.

The Dispatch node of the

Contact Centre operates between 05

00am until 01:00am 7 days per week, 365 days per year. The Lead Dispatcher will be required to work 37.5 hours per week between the hours of 0700-1500 and 1300-2100 pm Monday to Friday including bank holidays. There may be times that flexibility is required to support operational delivery.

Are you an experienced, motivated, and supportive leader with a passion for delivering outstanding patient care? We are looking for a Contact Centre Team Leader to join our dynamic Patient Transport Services team at South Central Ambulance Service NHS Foundation Trust (SCAS) in Otterbourne, Winchester.

This is a fantastic opportunity to play a key role in ensuring safe, timely and high‑quality transport for patients across our region, while supporting and developing a high‑performing team of Dispatchers.

Key Responsibilities

• Ensuring timely patient pick‑up and delivery in line with contractual KPIs.
• Monitoring daily demand and capacity and producing Situation Reports.
• Supporting operational problem‑solving and complex patient movement needs.
• Line‑managing Dispatchers.
• Managing sickness, welfare reviews and performance processes.
• Supporting recruitment, induction and ongoing training.
• Leading team meetings, 1:1s and quality monitoring.
• Managing Datix, complaints and investigations.
• Completing audits, risk assessments and documentation.
• Acting as a role model for

SCAS values

Caring, Professionalism, Teamwork and Innovation.

• Deputising for the Contact Centre Manager when required.
• Undertaking operational duties when needed.

Benefits we offer

• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest).

Corporate Induction

It’s really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).

All new starters need to attend our *Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.

*Please note – depending on your role additional training may be required following on from your corporate induction.

What We’re Looking For

• Confident, supportive leader with excellent communication skills.
• Effective decision‑maker with strong organisational skills.
• IT‑literate and comfortable interpreting operational data.
• Calm under pressure and committed to high‑quality patient care.

AStandard DBS checkwill be required for this role.

Training/Start date for the role

Interviews for this role are scheduled to take place on the 17thand 19thAugust 2026. Training/start date will begin on the 1stOctober 2026, which will be classroom based for 5 days from 08:00am until 16:00pm at Southern House, Otterbourne Winchester. This will be followed by a crew day and finally a day for eLearning. You will then move into observation shifts in the live environment before formally joining the rota.

Before interview an electronic type test will need to be completed. You will be sent the link for completion via email.

Join Us

If you are passionate about leading teams, improving services and ensuring patients receive the best possible care, we would love to hear from you.

Safeguarding, Values and Conduct

SCAS is committed to safeguarding children, young people and adults at risk. All staff are expected to promote and uphold the Trust’s values and operate in line with policies on equality, diversity, confidentiality, infection prevention and health and safety.

This advert closes on Sunday 2 Aug 2026