Housing Officer

We're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers.

Based from our Greenham Office 1 day a week, with travel across local areas.

You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies.

The Role

As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.

You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

What you'll be doing

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Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality

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Acting as a trusted point of contact for customers

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Building relationships with local authorities, community groups, and partner agencies

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Using data insights to improve services and ensure compliance with legislation and regulations

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Supporting neighbourhood improvements and shaping services based on the voice of our customers

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Maintaining accurate customer records and ensuring data is used responsibly

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Promoting SNG's values and culture of collaboration, safety, and inclusion

What we're looking for

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Experience delivering tenancy, lease, or neighbourhood management services

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Strong communication and relationship-building skills, with the ability to influence and resolve complex issues

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A collaborative approach, working across teams and with external stakeholders

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Good knowledge of landlord services and the ability to apply this in practice

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A customer-first mindset, with a track record of achieving positive outcomes

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Confidence using digital tools to support service delivery

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A full driving licence and access to your own vehicle

Job Description