Welfare Benefits Caseworker (Macmillan Team)

Based at Disability Solutions (North Staffordshire Medical Institute), the successful candidates will have proven experience of working in the welfare benefits advice sector and will have an excellent working knowledge and experience of the welfare benefits system.

The Welfare Benefits Caseworker will support the Senior Welfare Benefits Officer in delivering a high-quality Welfare Benefits Advice Service and in promoting and raising the profile of the Service with other professionals and with client groups.

They will be expected to establish and take responsibility for managing their own caseload.

Key Responsibilities

1. Advising new and existing clients on which benefits they may be entitled to and how to claim them. Assisting with other related issues that they may raise, ensuring a high-quality service.

2. Helping people to fill in benefit applications, and challenging benefit decisions.

3. Keeping up to date with benefits legislation.

4. To work as an effective member of the team, undertaking those tasks required of them through their own caseload, and through the overall programme of activity that has been agreed for the team.

5. To agree with each client the most appropriate way of delivering the service to them, whether by phone or face-to-face interviews for example.

6. To maintain accurate records relating to the clients related activity and interventions within their caseload, ensuring that follow-up procedures are followed to ensure quality and client satisfaction.

7. To establish good working relationships with other professionals and agencies. When requested, to assist with training of health care professionals.

8. To ensure that suitable confidentiality and data protection procedures are followed at all times.

9. To manage and prioritise own workload in agreement with the line manager, to participate in regular team meetings and work as part of a team to ensure the smooth and effective running of DSWM.

Refresher training will be provided for the right candidates. If you are interested in applying to join our progressive grassroots charity, please contact

Mr D Lovatt at

dlovatt@disability-solutions.net for job descriptions/person specifications and application form. We warmly welcome applications from ex-military personnel.

Closing date for applications is 10am Friday 14th August 2026 with interviews to be held on Wednesday 19th August 2026 at Disability Solutions HQ. Successful applicants will be required to prepare a 7-minute presentation to deliver at interview regarding:

“What are the main issues facing people experiencing cancer in Stoke-on-Trent and Staffordshire?”

Candidates are asked to bring their presentation on a data stick. A laptop and projector will be ready for candidates to use on the day of the interview.

Completed application forms to be marked Private & Confidential and posted for the attention of Mandy Rollins at Disability Solutions HQ, North Staffordshire Medical Institute, Hartshill Rd, Hartshill, Stoke-on-Trent, ST4 7NY [ST4 7NX for Satnav].