Patient Safety Coordinator | Norfolk and Norwich University Hospitals NHS Foundation Trust

In this role, you will be responsible for the organisation and co-ordination of day-to-day activities within maternity services by effective utilisation of resources. This includes prioritising the care needs of women and birthing people and appropriately allocating staff maintaining a safe service in all areas.

You will be

• acting as a role model promoting and maintaining high standards of maternity care within the department
• proactively contributing to the support and development of all grades of staff within the multidisciplinary team by providing professional clinical guidance and advice
• supporting the Head of Midwifery and matrons in the execution of their role.

To support the delivery of a high quality, safe and compassionate healthcare service,

all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Closing date

29 July 2026

Interview date

1. Oversee daily service delivery by identifying operational constraints and proactively redeploying resources to meet changing service demands. Visit all maternity areas, engaging with ward co-ordinators to review and communicate the maternity unit’s current OPEL status. Confirm planned versus actual staffing levels, planned admissions and discharges, bed capacity and availability, and identify any high-risk safeguarding or complex medical cases requiring escalation or additional support.

2. Liaise with the community ‘helicopter’ to receive an overview of community staffing levels and homebirth cover as necessary.

3. Manage beds capacity and demand on the maternity unit, improving flow, initiating use of midwifery led discharge criteria to secure the most efficient use of bed space, whilst ensuring high quality, appropriate care is maintained.

4. Liaise with Senior Midwives and Managers across the Maternity Department, as appropriate, to ensure delivery of a smooth and comprehensive service, allowing maximum participation and choice for women.

5. Hold the maternity sickness phone and take the Maternity Patient safety co-ordinator role on alertive.

6. Escalate any concerns according to the Maternity escalation policy and the Regional Opel escalation procedure. Liaise effectively with the Ward Manager or Maternity Matron, highlighting areas of concern in a timely fashion and taking action where appropriate to reduce concern.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of

NHS benefits/discounts and in addition

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Please refer to the job description attached for further details of the role and responsibilities.

Please be advised that this role is pending full Agenda for Change Job Evaluation.

This advert closes on Wednesday 29 Jul 2026