Bank Patient Service Advisor Band 3

Please see full JD, overview as follows: Booking Patients - To support with booking patient appointments including Outpatients, Cancer/Diagnostic appointments, Elective theatre procedures. Patient Contact -To contact patients, either via telephone, SMS or letter within agreed protocols, with information relevant to their appointment, procedure or any other related subject. Communication & Relationship -To liaise with other Patient Service Hub teams and departments, as well as wider Trust/Group/Healthcare services when required. Ensuring Data Accuracy - To be proficient in the use of Patient Services Hub care coordination systems. Ensuring compliance with National and Local Protocols - To, in line with local procedures, indicate if asked/required the potential wait times for appointments/admissions. General Office Duties - To work in accordance with Patient Service Hub SOPs and SLAs.