Temporary Accommodation Assistant

We are working closely with a local authority in Somerset to assist with the appointment of a Temporary Accommodation Assistant, on a 6.5-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay

£13.47- £17.82 per hour

Summary

The Temporary Accommodation Assistant plays a key role in supporting the effective delivery of Somerset Council's Temporary Accommodation Service by coordinating the allocation, administration, and monitoring of temporary accommodation for individuals and families experiencing homelessness or housing crisis. The role is responsible for maintaining accurate accommodation records, liaising with accommodation providers, monitoring occupancy, coordinating inspections, and ensuring compliance with homelessness legislation, Housing Benefit regulations, and Council policies.

Responsibilities

Maintain accurate records of all temporary accommodation bookings, placements, transfers, and departures.

Ensure all service users complete Housing Benefit applications before entering temporary accommodation wherever possible.

Investigate and resolve complaints or accommodation issues in a timely and customer-focused manner.

Coordinate with Housing Options, Housing Benefit, Adult Social Care, Children's Services, and other partners to ensure integrated service delivery.

Ensure accommodation meets statutory standards and Council expectations.

Qualifications

Good general standard of education including GCSEs (or equivalent), including English and Mathematics.

Essentials

Experience working within a housing, homelessness, customer service, administrative, or support services environment.

Experience providing administrative support and maintaining accurate records.

Understanding of equality, diversity, safeguarding, and confidentiality principles.

Ability to maintain accurate records and use electronic case management systems.

Please note

You should be available to work immediately or at a short notice.

You should have right to work in U.K

This role requires a Basic DBS

Disclaimer

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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