Community Funeral Director

Heart of England Co-operative Society – Funeral Division

Heart of England Co-op Funerals is a small, independent, regional business operating through 14 funeral homes across Coventry, Warwickshire, South Leicestershire and Northamptonshire. We are committed to delivering the highest standards of professionalism, dignity and compassionate care to every family we serve.

We are seeking a dedicated and community-focused Community Funeral Director to be based at our Nuneaton branch with flexibility to support other branches as required.

A Role at the Heart of the Community

This role is ideally suited to someone who is well-connected within the local community and has experience arranging and delivering funerals in accordance with a range of cultural and religious traditions, including (but not limited to) Hindu, Sikh, Jewish and other faith communities represented within the local area. An understanding of religious customs, ceremonial requirements, and cultural sensitivities is essential.

The successful candidate will act as a trusted professional within the community, supporting families with empathy, respect and expertise at one of the most significant times in their lives.

About the Role

As a Community Funeral Director, you will take responsibility for overseeing funerals from the point of arrangement through to the day of service, ensuring operational excellence and outstanding client care throughout. You will work both independently and as part of a team, sometimes under pressure, maintaining exceptional attention to detail and professionalism at all times.

Hours

39 hours per week.

Participation in the Saturday rota and flexibility to cover evenings, weekends and bank holidays as required.

Key Responsibilities

Acting as an ambassador for the Funeral Division and the Society at all times

Conducting funeral arrangements and overseeing service delivery

Managing and leading funeral services on the day with professionalism and dignity

Ensuring dignified and respectful care of the deceased

Liaising with clergy, celebrants, crematoria, cemeteries and third-party providers

Supporting Chapel of Rest visitations

Offering the full range of funeral products and services, including pre-paid funeral plans

Participating in community engagement activity to promote the Society

Ensuring all documentation and processes comply with Society policies, Health & Safety standards, NAFD guidance and regulatory requirements

Supporting branch performance in funeral volumes and service excellence

Pre-Employment Checks

Appointment will be subject to satisfactory pre-employment checks, including a Basic DBS (Disclosure and Barring Service) check and references.

What We Offer

We offer a comprehensive benefits package including

10% Colleague Discount in our food stores and coffee shops

Double discount on 4-weekly pay weekends in our food stores

Colleague discount on at-need funerals and pre-paid funeral plans

Pension scheme 3.3% employer contribution

30 days holiday (incl bank holidays) rising with length of service

FAB furniture discount of 15%

Enhanced maternity pay

Enhanced redundancy pay

Discounts and savings platform – My Staff Shop

Wagestream

EAP with GP Access – referrals, prescription service, GP consultations, phone and in-person counselling

Refer A Friend Scheme

Long Service Award

Support for eye care

Financial and Wellbeing support from

Co-op Credit Union, Grocery Aid

Life Insurance 2 x salary

Health Assured Bereavement Support

Health Assured Wellbeing Services, including My Healthy Advantage mobile app

ZGP24 Service providing video and phone consultations, open referrals and prescription service

Crisis 24 – Worldwide security and health information service

Terminal illness support