Admissions Support Worker

Admissions Support Worker

The Nelson Trust is a leading charity providing treatment, support and rehabilitation services for people affected by addiction and multiple disadvantages. We are committed to delivering compassionate, trauma-informed services that empower individuals to make positive and lasting changes in their lives.

We are looking for a warm, organised and compassionate Admissions Support Worker to join our friendly Admissions Team. As the first point of contact for many individuals seeking residential rehabilitation, you will play a vital role in ensuring people feel respected, safe and supported throughout their journey into treatment. This is an exciting opportunity for someone with excellent administrative and interpersonal skills who thrives in a busy, people-focused environment.

Salary

£25,000 - £26,500 per annum

Hours

35 hours per week, Monday to Friday, 9:00am - 5:00pm (flexibility required to work outside normal office hours when needed)

Pension

Auto-enrolment pension with 6% employer contribution

Location

Stroud, Gloucestershire

What will you do?

Be a key point of contact for clients, families and referral partners

Coordinate assessments and admissions into residential services

Process referrals and maintain accurate records and documentation

Support clients with practical arrangements prior to admission

Build positive relationships with external agencies and stakeholders

Conduct site visits and welcome new arrivals

Monitor and maintain high standards of data quality and compliance

What we offer

25 days annual leave plus bank holidays.

Ongoing training and development opportunities.

A supportive, values-driven and trauma-informed workplace.