Assistant Manager 1279/3327

1 Help lead the Community Opportunity Service team in a designated area. Help manage the service and the team members, and help ensure all staff management processes are followed to a high standard including; supervision and appraisal, training, managing attendance, recruitment, and induction. 2 Support the day-to-day smooth running of the service. Work directly with people using the service and alongside support workers, be a leader by example. Work directly with people using the day service and alongside other team members. Be involved in all aspects of service delivery including the provision of personal care and support. Set the standards of the team by demonstrating an exemplary quality of support. Manage the competing demands of the role to ensure significant direct presence in the team. 3 Contribute to the creation, delivery, and review of a local service plan, ensure the service develops and changes to meet the interests and aspirations of new people. 4 Help ensure all people using the service can work with their friends and family to develop their own person-centred support plan. Help ensure appropriate support is provided and support plans are followed. Help ensure the highest quality of care and support is provided to people using the service and that all personal care needs are carried out in accordance with support plans. Area 5 Use IT systems for recording and storage of data. Ensure all work is completed accurately and appropriately in compliance with the directorate's requirements, data protection and information governance. 6 Help develop and maintain a high quality well-presented and safe environment that the service and its users can be proud of. Liase with colleagues as directed to ensure all facilities management is in place including grounds maintenance, cleaning, and building maintenance. Ensure a safe and healthy working environment. Ensure all fixtures, fittings and equipment in the buildings is maintained to the highest standard. Help create a positive, welcoming and excellently presented environment that can be enjoyed by people using the service and that the council can be proud to share with the local community. Work with the local community to promote and share the buildings and facilities available in the service. 7 Support people using the service to become active members of their community, develop and lead community projects that create purposeful opportunities for people using the service. Including the creation of social and micro enterprise , community and volunteering initiatives. 8 Respond in an open, caring and thoughtful way to any complaints, in line with the directorate policy and procedures. Show empathy with complainants and help ensure the service learns from complaints it receives. 9 Identify risks and ensure risk assessments are produced and followed as necessary in line with the directorates policies and procedures. 10 Act to prevent occurrences of poor practice, abuse or harm. Adhere to Making Safeguarding Personal as per directorate policy and procedures. Adhere to the Skills for Care (SfC) Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England. 11 Positively support people using the services whose behaviour may challenge. Work proactively with other professionals and agencies to ensure a joined up approach. 12 Develop and maintain positive relationships with family and carers by actively involving them in the care and support of their family members and in the wider service. 13 Work with people using the services and their families to promote healthy lifestyles. Support people using the services to have access to their local GP surgeries, health checks and screening. 14 Act as an ambassador for Lincolnshire County Council and present the Council positively in a professional manner. Have responsibility for the adherence to County Council, National and Local policy, procedures, guidance and legislative requirements in the designated area.