Business Support Officer

We are seeking a dedicated and experienced Business Support Officer to join our Children’s Business Support Team. The Business Support Team are responsible for providing back-office administration support to the Children’s Social Care Teams.

In this role, you will contribute to the effective running of services by delivering high-quality administrative support and customer support, making best use of digital tools and standardised processes. The postholder is required to carry out a range of services as part of a team delivering administrative, specialist business, digital and telephony support.

Key Responsibilities

Deliver agreed administrative support to council services in accordance with the agreed processes, and following guidance from the supervisor or manager.

Input data with speed and accuracy, ensuring any errors or amendments are identified and updated accordingly

Ensure completion of allocated work, enquiries and customer feedback, alerting supervisors or the manager to anything that will not meet agreed deadlines and agree solutions to minimise any impact on service delivery.

Maintain required levels of service quality in line with client and customer expectations and Key Performance Indicator targets

Contact Information

For further information about the role, please contact Ellie Cooksley, Business Support Operations Manager, Ellie.Cooksley@n-somerset.gov.uk or 07976 180061

Interview Date

Wednesday 05 August 2026.