Income Processing Team Leader

Team

Supporter Services

Location

Haywards Heath (Hybrid working, approx. 2 days per week office based however flexibility is required)

Work pattern

35 hours per week

Salary

Up to £33,994.86 per annum

Contract

Fixed term for 12 months

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Income Processing Team Leader

To lead the team of Income Processing Advisors who are responsible for managing fundraising income processing, the efficient coding and allocation of fundraising income, and the accurate creation and maintenance of supporter records.

This role will liaise with colleagues across the organisation to understand and develop governing principles of fundraising processing and administration of donations, to help deliver the best possible service to a wide range of customers, including supporters, staff and volunteers.

About the Supporter Services team

Supporter Services is part of the Cats Protection Marketing & Income Generation directorate, and includes the Income Processing, Supporter Care, and Gift Aid teams

We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted.

Queries are received by telephone, email and post

We currently have a team of 11

What we’re looking for in our

Income Processing Team Leader

Demonstrable experience of line managing staff including setting objectives, managing performance, conduct, staff development, induction and training in line with organisational policies

Experience of working in an income processing role, preferably within a fundraising environment

Experience of developing, monitoring and maintaining recording systems and procedures

IT literate – proficient with Word, Excel, Outlook and CRM databases (preferably Care or similar

Knowledge of fundraising activities

What we can offer you

range of health benefits

26 days’ annual leave plus bank holidays, increasing with length of service

Salary Finance, which empowers you to take control of your financial wellbeing

and much more, which you can learn about here

Interested?

Here’s how to apply

Application closing date

5th May

Virtual interview date

Week commencing 18th May 2026

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

If successful, your recruitment journey will include

Anonymised application form

Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey