Customer Services Coordinator

Fawkes & Reece are working with a leading residential developer to recruit a Customer Services Coordinator on a 12-month fixed-term contract. This is a fantastic opportunity to join a busy, customer-focused team, managing the customer journey from exchange of contracts through to completion, handover, and aftercare.

Key Responsibilities

• Manage the customer journey from exchange through to legal completion and handover.
• Deliver exceptional customer service and build strong relationships with purchasers.
• Handle customer enquiries, defects, and escalated issues in collaboration with the Aftercare team.
• Coordinate with Sales, Construction, Property Management, Concierge, and Managing Agents to ensure a seamless customer experience.
• Maintain accurate customer records using Salesforce or a CRM system.
• Support resident communications during remediation and major works projects.

What We're Looking For

• Previous customer service experience within residential property, new homes, construction, or a similar environment.
• Excellent communication and organisational skills.
• Experience managing customer enquiries and complaints.
• Confident using Microsoft Office and CRM systems.
• A proactive, customer-focused approach with excellent attention to detail.

What's on Offer

-

Salary

£32,000-£38,000 (depending on experience)

• 12-month fixed-term contract
• Monday-Friday, 9:00am-5:30pm (37.5 hours)
• Office-based (5 days per week)
• Opportunity to join a leading residential developer with a supportive team and excellent working environment.

If you'd like to find out more or discuss the opportunity in confidence, please contact Max at Fawkes & Reece London.