Head of Retail

We are looking for a Head of Retail to join the National Theatre Retail Team.

The Head of Retail is responsible for leading, developing and delivering the National Theatre's retail strategy across onsite, online and ancillary retail channels.

This is a significant commercial leadership position that combines strategic vision, creativity, customer insight and operational excellence. The postholder will ensure the National Theatre's retail offer is recognised as the world's premier theatre retail experience, generating sustainable commercial growth while supporting the wider mission and values of the organisation.

The Head of Retail will lead the development of product strategy, buying, merchandising, customer experience, e-commerce and commercial innovation, driving revenue growth and profitability while ensuring every interaction reflects the National Theatre's reputation for excellence and creativity.

Additionally, the Head of Retail is part of the National Theatre’s Senior Management Forum helping to shape and implement the wider strategic priorities of the organisation.