Customer Service Assistant

Customer Service/ Relationship assistant

Location

Aylesford, Kent

Hybrid Working : Monday to Friday (2 days in the office)

08:00 - 17:00

6 month temporary position

£13.30 per hour

About the Role

Our client, a well-established organisation based in Aylesford, is looking for a Relationship Assistant to join their friendly and supportive team.

This is a fantastic opportunity for someone with excellent customer service and relationship management skills who enjoys building lasting connections with supporters, volunteers or customers. You'll play a key role in delivering an outstanding experience, providing guidance and support, and helping individuals achieve their fundraising goals while ensuring a seamless service.

Key Responsibilities

Relationship Management

• Build and maintain positive relationships with supporters and volunteers via phone, email and other communication channels.
• Act as a key point of contact, providing advice, information and ongoing support.
• Deliver tailored supporter journeys, ensuring every individual receives the right level of engagement and recognition.
• Escalate or transfer relationships to field-based colleagues where appropriate.
• Develop a thorough understanding of fundraising initiatives, events and volunteering opportunities to provide the highest level of support.

Supporter Experience

• Deliver an exceptional supporter experience throughout every stage of the journey.
• Carry out agreed stewardship activities to maximise supporter engagement, satisfaction and fundraising outcomes.
• Gather and share supporter feedback to help improve services and processes.
• Work collaboratively with colleagues across departments to ensure the successful delivery of campaigns and initiatives.
• Attend fundraising events when required, helping to deliver an excellent experience for supporters.

Administration & Team Support

• Maintain accurate supporter records using the organisation's CRM system.
• Ensure all processes, procedures and service standards are followed.
• Work closely with colleagues across fundraising and support teams to deliver consistent service.
• Participate in training, coaching and team meetings to continually develop knowledge and skills.
• Support the onboarding and training of temporary staff during busy seasonal periods.
• Contribute ideas for improving processes, efficiency and service delivery.

About You

We're looking for someone who has

• Previous experience in customer service, supporter care, fundraising, account management or relationship management.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• Confidence using CRM systems and Microsoft Office applications.
• A proactive and positive approach with excellent attention to detail.
• The ability to build strong relationships with a wide range of people.
• A collaborative team-focused attitude and a commitment to delivering excellent service.

What's on Offer

• Opportunity to join a respected organisation making a positive impact.
• Supportive and collaborative working environment.
• Ongoing training and development.
• A varied and rewarding role where no two days are the same.
• Based in Aylesford with a welcoming office environment.

If you're passionate about delivering excellent customer service and building meaningful relationships, we'd love to hear from you.

The Best Connection is acting as an Employment Business in relation to this vacancy.