GP Practice Receptionist

Main Duties and ResponsibilitiesReception Duties Greet patients and visitors in a friendly and professional manner. Answer incoming telephone calls and deal with enquiries appropriately. Book, amend, and cancel patient appointments. Check patients in for appointments and direct them as required. Manage patient requests and relay messages to clinical staff when appropriate. Administrative Duties Maintain accurate patient records in line with practice procedures. Process registration forms and update patient demographic information. Handle incoming and outgoing correspondence, including emails and letters. Scan, file, and retrieve documents using the clinical computer system. Support the administration of referrals, prescriptions, and test results as directed. Patient Service Provide information and assistance to patients while maintaining confidentiality. Deal with patient enquiries sensitively and professionally. Promote a positive patient experience and respond appropriately to concerns. Information Governance and Confidentiality Maintain strict confidentiality regarding patient information. Comply with GDPR, NHS regulations, and practice policies. Ensure patient records are handled securely and accurately. General Responsibilities Work as part of the wider practice team. Follow practice policies, procedures, and health and safety requirements. Attend training and staff meetings as required. Undertake other reasonable duties appropriate to the role.