Spa Receptionist

We are seeking a Spa Receptionist to join us on the journey at Rockliffe Hall

Rockliffe Hall stands at a defining moment. With a landmark multimillion-pound transformation already underway, the coming months will see us reimagine the entire resort experience, creating a place where quiet luxury meets northern spirit.

We seek visionary minds and grounded hearts: people who notice the small details, find meaning in curating moments that matter and take pride in thoughtful excellence.

Whether leading teams or shaping experiences behind the scenes, you will bring curiosity, creativity and care to everything you do.

At the heart of this vision is a guest experience that feels effortless yet unforgettable.

To help us deliver our vision, we’re seeking an exceptional Receptionist to join our Spa Reception team.

The Role

Reporting to the Spa Manager, the Spa Receptionist will be the first point of contact for all Spa guests entering Rockliffe and an integral member of the Guest Service Team. You will ensure a smooth and seamless service is provided to all internal and external customers. You will be a team player with excellent communication skills both with guests and colleagues at all levels whilst maintaining a level of professionalism at all times.

What we offer

At Rockliffe Hall, we believe in looking after the people who make our guest experience extraordinary. When you join our team, you’ll enjoy thoughtful benefits designed to support your wellbeing and help you grow:

• Access to Hospitality Rewards and our Employee Assistance Programme

• Exclusive team accommodation rates and reduced friends & family stays

• Spa and gym access, plus generous savings on treatments, dining and other experiences including retail and gift vouchers

• Long service recognition with extra leave and bonus rewards

• Pension scheme and life assurance for eligible team members

• Training and development opportunities, from online learning to accredited qualifications

All team members also receive gratuities/tips, free parking and access to our health & wellbeing programme.