Practice Manager

1. Job Purpose The Practice Manager provides strategic, operational, and financial leadership to ensure the smooth, safe, and effective running of the GP practice. The role is responsible for delivering high quality patient services, supporting the partnership, leading the Patient Services team, and ensuring compliance with all regulatory, contractual, and governance requirements. The Practice Manager acts as the central coordinating point for the practice, enabling partners to focus on clinical priorities. 2. Key Responsibilities A. Strategic Leadership & Service Development Support the partners in shaping and delivering the practices strategic direction. Lead on business planning, workforce planning, and service improvement initiatives. Monitor external changes (ICB, PCN, NHS England, CQC) and advise partners on implications. Develop and implement systems that enhance efficiency, quality, and patient experience. Represent the practice at PCN, ICB, and other stakeholder meetings as required. B. Operational Management Oversee day to day operations to ensure smooth running of all practice functions. Maintain effective appointment systems, patient flow, and access arrangements. Ensure robust processes for complaints, significant events, and risk management. Oversee clinical rotas, staff rotas, and capacity planning. Ensure the practice meets all contractual requirements (GMS, QOF, IIF etc) C. People Management & Culture Provide visible, supportive leadership to all nonclinical staff. Lead recruitment, induction, supervision, and performance management. Manage employee relations issues, including sickness, conduct, and capability. Foster a positive, inclusive, and high performing culture aligned with practice values. Coordinate staff training, development, and mandatory compliance. D. Finance & Business Management Work with partners to develop and monitor budgets, forecasts, and financial plans. Oversee payroll, pensions, invoicing, and financial reporting. Manage claims, reimbursements, and income streams (QOF, PCN funding). Monitor expenditure and identify opportunities for cost effective working. Ensure financial systems are robust, transparent, and compliant. E. Governance, Compliance & Risk Ensures the highest standards of probity, governance, and ethical conduct across all practice operations. Ensure compliance with CQC standards and lead on preparation for inspections. Maintain up to date policies, protocols, and risk assessments. Oversee health and safety, infection prevention and control (nonclinical), and data protection. Act as the practices Data Protection Officer or liaise with the appointed DPO. Ensure safeguarding processes are in place and staff are trained appropriately. F. Patient Services & Communication Ensure high quality, responsive, and patient centred services. Oversee complaints handling, patient feedback, and patient participation groups. Communicate effectively with patients, staff, partners, and external stakeholders. Promote the practices reputation and maintain strong community relationships. G. IT, Systems & Estates Oversee practice IT systems, ensuring reliability, security, and optimisation. Liaise with IT support, suppliers, and digital transformation programmes. Manage premises, maintenance, contracts, and equipment. Ensure business continuity and emergency planning arrangements are in place.