Practice Manager

Job Description Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Functional management of all clinical and administrative staff Direct line management of all non-clinical staff and a dotted line to clinical staff Managing the recruitment process for the practice ing contracts for services i.e. cleaning, gardening, window cleaning etc Leading change and continuous improvement initiatives alongside the Head of Group Operations and Group Practice Manager Contributing to the reviewing and updating of all Inspire healthcare group policies and procedures Developing, implementing and embedding an efficient business continuity plan Working alongside the Head of Group Finance and Head of Group Operations in working on the financial elements of the practice, including budgets etc. Supporting the team to reach QOF targets (supported by the nursing and administrative leads) Coordinating the practice diary, ensuring meetings are scheduled appropriately Attending external meetings as Practice Manager representative as required Contribute to Yorkleigh Surgery newsletter Work with the Patient Participation Group and colleagues to improve the patient experience Complaints management in line with the Inspire Healthcare process and annual return. Liaising with the ICB for direct patient complaints Overseeing management of the premises, including health and safety aspects such as risk assessments, safety checks. Ensuring all checks and assessments are documented. Overseeing the practice IT system, delegating staff to act as administrators Ensuring compliance with IT security and Information Governance Coordinating of all projects within the practice and contributing to wider Inspire Healthcare initiatives Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. Ensuring that this is documented. Finance Manage QOF jointly with the other Practice Managers, monitor target achievement to maximise practice income Manage and maximise all enhanced services, ensuring that such services meet the required standards Ensure submission of any claims/audits to meet deadlines. Support the finance team with payroll information and queries Human Resource/Administration Overall management of the practice team Promote change management within the practice teams to optimise performance and promote positive morale Undertake any disciplinary procedures in accordance with approved practice and current law Promote and support the development of practice members Work with the Allied Health Manager and Cheltenham Nurse Manager on nursing provision within the practice Work with the Reception Manager in ensuring adequate cover arrangements across the practice including review of workload and staffing levels of reception Manage the clinical rotas and book locums where necessary. Liaise with the Head of Group operations and Senior Partner on clinical provision issues. Induction, probationary review of new non-clinical staff and annual appraisals Managing and keeping full records of sickness absence and undertaking HR reviews as and when required Regularly review staff development and ensure all staff have regular appraisals and 1:1s Ensure systems are being followed to deliver high standard of achievement of enhanced services. Contribute to staff newsletters and practice awards on a quarterly basis Undertake reviews of all complaints and significant events. Collate and action as appropriate Attend PCN meetings alongside the GP representative Attend the Inspire Healthcare Group Operations meetings IT Liaise with computer suppliers if any IT issues Ensure all staff are appropriately trained to utilise IT Ensure compliance with NHS and data protection requirements Clinical diary management Support on the patient facing aspects of System 1 to include all aspects of rota set up and diary management Lead in the co-ordination of immunisation campaigns (flu, pneumo, shingles, etc) as and when required, liaising with key clinical team members Health and Safety Ensure building facilities are maintained to satisfactory standards Undertake regular health and safety audits to ensure compliance (legionella, fire) Significant event analysis Support the clinical nursing manager in infection control audits and COSHH Investigate all reported incidents and accidents in accordance with legislative requirements Safeguarding Contributing to the protection of children and adults from abuse and neglect using the specific skills, resources and capacity available in general practice by: implementing professional safeguarding responsibilities which includes continual professional development in safeguarding preventing abuse and neglect identifying abuse and neglect responding appropriately to abuse and neglect, including supporting victims and survivors of abuse Ensuring there are governance systems and processes in place to support safeguarding working collaboratively with other health colleagues, safeguarding partners